Wednesday, February 10, 2016

Getting the Knack/Only in NJ, and OFAD 8: A yearly review of eligibility for Medicaid benefits runs into initial ludicrous errors, then…after much ado, leaves me OK at tax time

I originally drafted a version of this entry back in the summer (of 2015), and I had the added subheads as follows:

Also fits this series: Medical Waste: An occasional series on the absurdity to be found in the U.S. health-care system

Also somewhat fits this series [assuming there was other content unspecific to the health-care practical mess I had to describe]: Off the Scales: A comment series on excesses in the U.S. legal profession

But I lost steam (mostly by my discretion) for doing the entry, though a chunky draft was made. As one reason for holding off, I thought I would wait to see what I would do (regarding the specific procedural mess that prompted the entry) at tax time, early this 2016. Turns out, the tax issue was pretty simple, and was as I pretty much expected it would and should be.

Subsections below:
Reapplication comes, innocently enough; bureaucratic bungling ensues
The illusion about my being “head of the household”
The mess involving reapplication, due to the Medicaid office’s crazily slow handling of incoming mail
Left in vexation and a sort of procedural limbo in the summer
Now, what about tax-filing time?

[Edit 2/11/16. Edits 2/12/16.]

Reapplication comes, innocently enough; bureaucratic bungling ensues

The way the mess started is that, in spring 2015, per the perfectly normal and to-be-expected situation of the state Medicaid office needing to review your case and having you fill out an application again to see if you still qualify for Medicaid, I got a reapplication mailing from the Medicaid office in about early May 2015 (as with so much else in this mess, there were delays: the first renewal letter was postmarked May 5, and received May 7; a later letter said the first letter was sent “April 30”).

I didn’t wait too long to fill the application out; I took a few weeks to do so, and had to get information from my mother, in whose house I live, to include in the application, among information routinely requested on people in your household.

The second of two problems is what is of more importance here. But the first one I will spell out in some detail, for your full appreciation of how the Medicaid expansion under the Affordable Care act has been fumbled with in New Jersey.  

The illusion about my being “head of the household.” Incidentally, the form I got, which had some info about me preprinted, was presented in such a way that I was referred to as the “head” of the household. This is because of a standard, characteristic heuristic of NJ FamilyCare—the more special-focus-oriented office in New Jersey that handles all Medicaid applications in the state (which, I think, was originally for ordinary Medicaid recipients before the Affordable Care Act was implemented; then, in early 2014, it started clumsily including applicants under the ACA “Medicaid expansion”). This heuristic matter meant that anyone in the state who applies for Medicaid, according to their old (pre-ACA) system, was the head of a household, often with children.

So much for adjusting their forms, as late as 2015, to reality under what should have been implied by the ACA expansion. Of course, the ACA, in its Medicaid expansion component, made it possible for those eligible for Medicaid to be other than single parents with children at home (which is also the sort of criterion that has defined the more parsimonious forms of welfare in the country). I was among these without-children people (and as it happens, my mother doesn’t get Medicaid—she is retired and on Medicare—while I am not on disability and I, not she, earn money from work: I am among the working poor, as being an editor in New Jersey can easily make you).

My entering into the Medicaid system followed exactly what I was federally required to do: originally, in late 2013, I had filled out the form on the federal “Marketplace” Web site, and I qualified for Medicaid in early 2014. The info I had entered was sent by the federal “Marketplace” office to, I’m speculating, the New Jersey state offices of Medicaid (in 2015 I was in touch with what implies that there is a more bureaucratic, central office for this than the NJ FamilyCare office). (Of course, in 2014, bureaucratic bungling, mostly on the New Jersey end, started very soon; although the NJ FamilyCare office or the state’s main Medicaid office supposedly sent me a Medicaid card in about March 2014, they had the wrong mailing address for me, though I’d provided the right one on the federal Web site. So I didn’t finally get all my signing up done until November-December 2014.)

Also, as I’ve talked about in entries in early 2014, New Jersey’s NJ FamilyCare office (and maybe also, in the same period, the more central Medicaid office, though I don’t have firsthand knowledge of this) was hugely backlogged and ill-equipped to deal with the new influx of Medicaid applications through the Obamacare enrollment. (This I addressed deep in this entry, especially the end note [where a news article is cited], in my series on signing up for Obamacare.)

Anyway, on the reapplication form in spring 2015, I hand-wrote a footnote explaining that, while I was labeled as the head of the household, I was not really; I added that my mother was, but I was the one who applied for Medicaid. Well, this specific bit turned out not to be an issue down the road. With me, NJ FamilyCare didn’t have a hard time digesting this inability to square with their own form-bound presumptions about who applied for Medicaid.

And it was the least of the problems.

The mess involving reapplication, due to the Medicaid office’s crazily slow handling of incoming mail. The initial big problem was that, after I mailed off the reapplication form plus a copy of my 2014 federal tax form to NJ FamilyCare, in its own return, postage-paid envelope, about 12 days before the deadline, I got a letter from them dated June 5, 2015—five days before my deadline—saying I was “disenrolled” from Medicaid because (they claimed) I hadn’t reapplied by the deadline, which was five days after the date of their disenrollment letter, June 10. I received this “disenrollment” letter June 11.

(Adding to all the bureaucratic messiness is that I had mailed my reapplication Friday, May 29; the deadline, as I said, was June 10. But NJ FamilyCare sent a “final reminder” letter dated May 29, postmarked June 2, which I received June 4. So their disenrollment letter was dated seven days after the writing of their “final reminder,” while my deadline was 12 days after the writing of the “final reminder.”)

On June 11, I called NJ FamilyCare right away. I ended up finding that they had my reapplication; they had received it, according to the person I spoke to, that day, June 11. My obvious question: HOW COULD IT TAKE A REAPPLICATION, MAILED TO THEIR OWN ADDRESS, VIA THEIR OWN POSTAGE-PAID ENVELOPE, 12 DAYS TO GET INTO THEIR HANDS?


Left in vexation and a sort of procedural limbo in the summer

The “disenrollment” letter, in legally required style, explained how I could appeal by X date, etc. For some days or weeks, I debated on whether to appeal, for what legal rights it could respect for me, even though it seemed the Medicaid office was processing my reapplication; but there was an air, I felt, that I was not in a normal reapplication process. This was bolstered when, adding to the grim comedy, a letter arrived from them June 17, postmarked June 15, and dated June 11, saying thanks for my interest; they had received my application and were reviewing it; they would be in touch if they needed more info.

Anyway, I ended up choosing not to appeal (and this was not a totally easy bit of deliberation). And on their end, though I wasn’t 100 percent sure, it seemed they were disregarding the disenrollment issue, while now my reapplication was “pending.”

And indeed I was told it was “pending” when, for a coincidental standing appointment, I visited my doctor on June 16, and his workers checked into the matter, apparently with the Medicaid office directly.

But by July 4, I figured I had been without Medicaid insurance for almost a month [adjustment 2/12/16: this isn't quite true; the effective date for coverage stopping was June 30, according to the state's letter; and see update added below]. And I didn’t know how long it would be when I am covered again, or whether I even would be covered. [In general, true later in the summer.]

I seem to recall that, sometime in the period of my application’s being pending, they also wrote me asking for more info to be sent, and I did this, this time sending back the answer by Priority Mail, which should have reached them after no more than two days. I think there was a phone call where I heard from them they hadn’t received my additional info yet, and this was several days, maybe a week, after I’d sent it. Who, or what, was manning their mailroom? Snails?

Meanwhile, in July, I paid the doctor appointment of June 16 out of my pocket, explaining to them that with the Medicaid approval not being certain, and since I didn’t want the unpaid doctor bill hanging over my head, I wanted to pay them (as I had routinely done for years anyway, before I was ever enrolled in Medicaid) and get it out of the way.

In about late July, I got a notice from the state Medicaid office saying I was approved for continued enrollment, and my insurance would officially restart in very early August. So by what this verbally implied, I was supposedly without Medicaid coverage almost two months.

##

A few months later—this was probably September 2015—I asked the doctor’s office for some kind of receipt or such reflecting that the [important correction of month] June appointment had been paid; or maybe I asked something about my Medicaid coverage. (I probably have records on the precise query, but it isn’t important now.) I was told by them that Medicaid had paid for the June visit. I was surprised, of course; Medicaid had paid when I was supposedly disenrolled at the time?

I asked for the money back that I’d paid the doc’s office in July, and they did some research, and found that, yes, I had paid when it turned out I needn’t have, and they gave me a check for the money back.


Now, what about tax-filing time?

So my next question was, what would I do at income-tax (1040) time? There is a form (8965) you fill out if you have not had health insurance coverage, per the ACA. Last tax year (2014), following this form’s instructions, I got a hardship exemption from paying a penalty. What about this year?

The problem was, the state had said in 2015 I was disenrolled for about two months [update 2/12/16: the state's early-June letter said the effective date of disenrollment was June 30, so technically my June visit to the doctor would have been covered; but I've always intuitively remembered the discontinuation of the coverage as from the time I got the letter, in early June; see also second footnote to this entry, in the February 12 entry], but the doctor had been paid by the insurer for my July visit anyway. Would I represent to the IRS I had had coverage from early June to early August, or not?

It turns out, I qualified for a hardship exemption again, so the “enrolled or not” issue wasn’t necessary to represent in Form 8965.

##

Add to this the fact that I don’t really trust this insurance, enough to get any service beyond the minimum I’ve usually gotten (because what if I went for, say, a heart stress test, and then found I was being billed directly for some aspect of it for which the service-provider wouldn’t take Medicaid?), and sometimes I feel it would be a lot easier not to have the insurance.

(Plus, the insurer UnitedHealthcare—which handles my Medicaid insurance, and which normally is as trustworthy as any U.S. health insurer—has spoken as if it might leave the ACA insurance market in 2017, though I don’t know if that means both the individual-insurance market and Medicaid, or just one or the other. Who knows what I would find it suitable to do if I no longer had them for Medicaid insurance.)

Also, having Medicaid means I don’t have medical expenses by which to get a deduction on my New Jersey state income tax, but that’s another story, and not a big deal.

##

Here is the last in the OFAD series, which series tailed off in 2014:
OFAD 7: Connecting with Lefty: Finally getting my Medicaid card, to square with the ACA demand
URL:
http://gregoryludwig.blogspot.com/2014/11/ofad-7-connecting-with-lefty-finally.html