Thursday, May 28, 2015

Prentice Hall series, Part 5: The cumulative nature of developing a freelance career, and the occasional necessary evil of temp agencies

Subsections below:
By 1998, the opportunities from different companies (compared to today) bubbled up like bonanzas of oil in an oil field
Prime Time Staffing—pros and big cons
Sidebar—the typical route to getting non-temp work at big companies
Sidebar: The PTS/PH relationship—a Rube Goldberg sort of “structure”
A glance at the home stretch
Sidebar—fluky copyright dates


[See Part 4 for links to series Parts 1 through 3. Edits below 6/14/15. Edit 6/24/15. Edit 7/7/15.]

By 1998, the opportunities from different companies (compared to today) bubbled up like bonanzas of oil in an oil field

One of the things about these years is that enough other options for work came up that, if you got kicked in the ass by a certain place, you tended to let it slide because a replacement, not shabby, came up pretty quickly. As it happened, until June 1999: not only did I have North Jersey Newspapers copy editing going on regularly (this was mainly a nighttime job), but I had occasional work through Country Inns magazine; and The World Almanac work for me started, as I said in Part 4, in May 1998, and would continue (definitely less than full-time hours per week, growing as fall approached) until early or mid-November.

I don’t mention all this to brag, but to show how scattershot (though bountiful from a retrospective perspective) such a career can be, which for me inevitably was a product of so much straining (via mailed resumes, or occasionally hearing of, or being “tipped off to,” opportunities through the grapevine). All these things, importantly, I didn’t get through a temp agency. (And I would have more time at The World Almanac in 1999 and 2000-01. My stints there were typically several contiguous months.)

And from July to October 1998, I worked at Troll Associates, a sort of grade-school book-club marketing company that was a second-place competitor to Scholastic (and eventually its product line was bought up by Scholastic). Troll I did a few hours a week, and as a freelancer there not through PTS or any other temp agency. (I hope to talk more about that experience another time.)

As it happened, 1997 and 1998 became my first big financial years in several years—though in dollar terms they wouldn’t seem tremendous to a lot of middle-class sorts; the total money for the years was big enough for me in terms of the type of freelance editing I was doing. I say this because I’m astounded how much progress I could make in this kind of career then, compared to now. Considering also the changed nature of the industry and how you can practically get work, it really shows that a flowering world is long gone.

And the majority of these work gigs I got through ads in the paper, something that is very uncommon now, while I still (almost as a conditioned reflex) peruse classified sections in the newspaper today, but not as religiously or anxiously as 15 or so years ago. And for a long time now this hasn’t been my primary way of scouting up work.

I had remarked in Part 1 about how

big companies that used to be able to employ freelancers in a generous way of rounding up a herd of locals (via temp agencies)[,] who were a reasonable drive away[,] have generally [today] gotten to be more of an entity that maintains its corporate power and self-protections by doing the most it can NOT to use local freelancers….

In the old days, with that life, given work commitments, you could be running around in your car to different locations—coming onto one location (in Upper Saddle River, N.J.), diligently putting in time, then heading in the general direction of home, doing more work at another location (in Butler, N.J.)…. And I remember (from spring 1998) doing some proofreading of World Almanac early-stage pages in a public park in Butler across from the building where I worked part-time at a newspaper (before I went in to the newspaper office to work)….

This was a way of being a tried-and-true, trusted professional who was known by his or her physical reality, so to speak, not via the Internet-mediated imagery, mythmaking, paranoia, etc. (A negative of these days I recall was the sheer amount of driving, though in a general sense I’ve always liked driving.)

This was the freelance-editor world you had then, for better or worse. (Mostly better.)

You may gawk: Newspaper ads? Plodding around like a dopey roadrunner? You say, How nerdy.

This picture may sound nerdy and plodding, and it did have its tedious, sometimes frustrating side. But the positive side of all this is that when, to a large extent, people’s employing you depended to a good extent on how your pragmatic, affable personality impressed them, this came as it could only do in many cases to seal a deal, when you turned up at a workplace, and stupid illusions were banished. Your ability as a freelance worker made its best impact when you were involved in concrete get-togethers. That’s something sadly lost in this day of young workers who are much more adept at social media (with pictures of their pretty faces and party-ready bonhomie) and, as they trod in their own (coffee-fueled) lives, having their attention stapled to their smartphones, than at having some heft and agility in concrete work contexts (this is to say nothing of Internet defamation).

##

Note that this kind of freelance work over a given year means patching together work, of whatever duration and whatever frequency per week, from different sources. Is it easy? As I’ve suggested, not always. Is it security-instilling? Depends what you mean by security: if you mean does it leave you feeling you can always pay your bills on time, not necessarily; but if you mean does it expand your ability to feel in control of the chance to get work, which itself conduces to some security, yes.

If I was to review all this and say what do I regret most about the way the publishing industry in New Jersey is, as inherent conditions of this kind of work situation, I think one general regret is something that couldn’t be helped: it didn’t allow in the least for saving for retirement (and of course, it didn’t even really help you have enough cash flow for paying for individual health insurance, if you had wanted to get that).

But I think one thing you do come to fairly easy as a “lesson learned” is (as you get older) to put on a short leash, if not make nonexistent in your life, the use of temp agencies, which prove to be among the stupidest and most borderline-sleazy elements in this kind of work world.


Prime Time Staffing—pros and big cons

If outsiders were to assess what about this PH School project of 1997-98 was “obviously sleazy,” perhaps the likeliest candidate would be the role of temp agencies in it. As perhaps the biggest percentage of my papers from the PH School project are time sheets, copies of letters or faxable notes, and so on concerned with Prime Time Staffing (first discussed in Part 2). And I’m amazed at how much apparent objective cause there was for this communication, which was primarily for everyday concerns.

(Drolly, there are even memos—reminders of X or such—from the main person at PTS—Eric, his name was—as if we were all little staffers working in his office, though of course—as is typical of these temp situations—the real “leaders” of our work experience were at the client company [especially with such intensive work, with some of us coworkers’ brains almost fused by virtue of the “mania” of what was going on], and the temp agency “leader” only had a very derivative, flimsy hold on being our “leader,” but don’t tell him or her that.)

Sidebar—the typical route to getting non-temp work at big companies. Incidentally, a larger trend I can tease out here is that, in my experience over about two decades, any really-big publishing company I worked at had me start in a temp capacity, then I got to where I was employed directly as a freelancer and not through an agency (i.e., hired and paid directly by the client company, in my opinion the more dignified way), though the arrangement could mean sporadic or seasonal work and/or a sort of decidedly restricted way I was giving services (through a specific function or project, let’s say). This was true, in 1995-96, with Reed Reference Publishing, where I started as an “in-house temp” (this status was of a group of us being employed directly by Reed, not through an agency), and years later (Reed’s name changed by that point), in 1999, I started working at a reference title under their collective roof, Magazines for Libraries (which was published under the Bowker imprint/ownership at the time), as a freelancer working out-of-house, which would continue for many years (even when the company that owned the title changed).

The same pattern was the case with Prentice Hall, through my non-temp freelance work for them, over a few years, didn’t total up to be a whole lot of work. Meanwhile, very notably, these large educational or reference companies had a way of wanting to tap me understanding that I was good for what skill I offered. This is especially true of educational publishers: if they can see you’re good for them for proofreading or copy editing of their type of material, they’ll snap you up almost like a godsend.

By the time I got to the new (for me) and very different track of medical promotions in the new decade (2001-10), though I worked for many companies and the relationship was typically more limited and at-a-remove, in one large company’s case I had the same route of starting in a temp capacity and later being employed directly, but in a temporary capacity: but in this firm’s case, the temp phase lasted several years (and was sporadic to the point of gigs’ being quite few-and-far-between at times), and with this firm, my becoming employed directly as a freelancer came about in a quirky way. Also, medical promotions in general does not value freelance editors in the same fundamental way educational publishers do, an important distinction that is significant on a number of levels, not to be further explained here.


(You ask, Why did I lose the opportunities I had in educational publishing? That’s a good question. In part, I gravitated away from that work after about 2005 because medical-promotions paid more—and certainly I’m not the only editor to think like this, given how many editorial professionals of many different stripes I’ve found have ended up in the cattle cars of medical promo. The years 2004-06 for me were quite busy with work largely through the placement agency The Guy Louise Group [I know, another “temp” agency, but this wasn’t as average a temp agency as was PTS, and if it wasn’t for GLG’s abrupt collapse in 2007, they could still be a robust source of work, for others if not for me too]. My work in this area preempted my working much for educational places. But I think, also, the educational-pub industry has changed a lot, especially in its using outside vendors for production-related work that hire their own proofreaders [I don’t even know who these vendors are], and in a way this maximizes the educational pubs’ “holding all the aces” in terms of being a corporation that does as few favors for a street-level worker as it can for a freelancer like me. I admit, this is partly based on speculation, but it also derives from some of what I’ve heard from a former contact at Prentice Hall.)

##

One strange thing about the PH School lit project of 1997-98 is that I have so little in the way of “work samples” to show from the project—in fact, the sense of “corporate ownership” was such, as it was conveyed clearly enough in this hectic project and as it “routinely” inspired a sort of paranoia in workers like me, that I have only a few things:

* one copy of the grade nine HS lit textbook (actually, a pretty good trophy in this situation, which was confidently given to me by a manager at PH);

* a copy (which I probably made from this book) of a back-of-book credits page as ran in all the lit textbooks, showing my name among many others in the studio (this is a “master” good for making work-evidence copies that I routinely use as enclosures for letters seeking work);

* only one measly, unmarked page showing the kind of proof of teacher’s edition (TE) marginalia that we worked on in reams; and

* another such TE page which has joke editorial markings on it from Mike, my fellow temp proofreader (whom I first mentioned in Part 1), which I hope to make available as an exhibit, because it shows some of the nature of what we were doing as well as the playful side of his personality.

##

But I have a seeming ton of PTS paperwork. It seems as if the project (for us hired through temp agencies) wasn’t just about us underworkers handling the endless “harvest of leaves” of those textbook pages, but about doing our level best to see that firms like PTS were able to bill PH.

Actually, many temp agencies provided workers to this project. Rebecca Myers, a fellow proofreader (who, like I, had previously worked at AB Bookman; I discussed her at some length in Part 3), was there through a firm called “Here’s Help,” which I’ve recently found still has offices in various locations, at least in New York State. PTS provided PH with a lot of the temps, but there were several other agencies involved, too.

It very distinctly seemed as if, as a broad phenomenon, there were plenty of temp agencies, all around the office park areas and elsewhere in Bergen County (and neighboring counties), like local militias in the Middle East, ready to provide men from hither, thither, and yon when a big company wanted workers it could press work out of and chuck out when the big company was done.

In essence, this situation still exists, but now the way “creative”-placement (and older-type temp) agencies acquire or solicit workers, and some other considerations (like what online reputation means), involve the Internet (for better or worse), as was not quite the case in 1997-98.

PTS in 1997 was housed in a somewhat hole-in-the-wall office in a building that was in a marginal area, technically in Ridgewood, but closer to Paramus, if I recall rightly (their mailing address was in Ridgewood, which made them seem classy, but the particular location of the office building wasn’t terribly classy). I think I found they were looking for workers through an ad in the newspaper in spring or early summer 1997, and that was how I got involved in the PH School project. There was no other way I could get this work, on all available evidence.

The ponderousness with which I was handled when first being lined up with the project shows what a joke these agencies can be. I went for an initial interview; I think I was given a proofreading test (which PTS faxed, or otherwise supplied, to PH). There were a number of characters who ran the office; the person who interviewed me, I think, was not who became my regular contact later, Eric. The person who interviewed me seemed as little able to understand the technicalities of being an editor as any Shmoe who might work (with dark-stained underarm sweat in a business shirt) in some corporate sales department. I remember him, near the end of our talk, assuring me I was “guaranteed,” and I had no idea what he meant by this. (There was no insurance involved, if that’s what you wondered. And PTS had no other way to vouch for me apart from what references I gave them.)

There was some meeting where this same person, I think it was, was talking to me about his finding a way to sell me to PH (in effect) as a proofreader. I thought he was really being too roundabout and ponderous with this, because I felt—knew—that my demonstrable skill should have clinched the deal if the relevant client firm saw—in the flesh, in the thick of doing the production work—what I could do. (This is not as “smug” or braggartly as it may seem. I knew from working at All American Crafts, AB Bookman, and Clinicians Publishing Group alone [1990-94], never mind what came after, that I knew I could rise to the occasion here. The absurd aspect was a PTS staffer, who was self-confident only about his narrow range of work at his desk, and who knew not a thing about proofreading, trying to get his mind around how to pitch me. In some sense, I think, this same kind of absurdity still can go on today, anytime a placement firm tries to exploit you as a technical editor without the staffer immediately dealing with you knowing firsthand, at all, what your kind of work entails.)

I also have a set of notes in my journal concerning some series of missed phone calls and/or coincidences that led up to my finally being lined up to travel to, and get checked out at, PH to see if I would work out. (I think I was almost lucky to have this happen, given the missed calls and such.) [Update 6/24/15: The situation was actually more complex, nuanced, and purposive than this; for details, see Part 9 of this mini-series.]

You might remember from Part 2 that I said two previous prospective proofreaders had been brought in, and neither worked out; one was transferred to PH’s sales department. (Obviously not a good editor.) The other, I was told by coworker Rebecca Myers, didn’t even know proofreading marks. (You’d be surprised how readily this kind of situation can sometimes arise at a supposedly big-time media firm.)

But now, in later July 1997, things were apparently so hairy in the studio, with the need of more proofreading staff, that when I came there, aside from Penny’s “manic” way of talking at the time (mentioned in Part 3), there was such desperation to get another pair of hands that I was accepted almost on faith, though I’m sure my proofreading test recommended me too. And here (I recall this well) you could see what a pressure-cooker-cum-cultish situation this was. Various people there were so relieved to have another proofreader that I was sort of embraced almost from Day One, and I felt that the PTS man’s slight awkwardness about how to “sell” me showed that he missed the point: with these kinds of tasks, just have me jump into the pool, and with my seasoned experience already, I can do this. And that’s how, basically, I was accepted into the pressure cooker.

Then, for about six months, I worked in that situation, trying to be as enthusiastic about keeping up with the crazy flow as anyone else. And I diligently got my time sheets off to PTS to get paid. Of course, the PTS contacts would chirpily be in touch—it was by phone in those days (I did not have a computer yet, which would allow e-mail)—and act as if they were my trusty employers, but it was about as amusing here as any other time I would work at a demanding location through a temp agency that my real sense of what was up with the job—realities on the ground, basically—was perfectly obtainable by me at the workplace, so I knew better there what the deal was with my job than anyone at the temp agency. So it made the temp agency look a bit weird, like a benighted fifth wheel.

Sidebar: The PTS/PH relationship—a Rube Goldberg sort of “structure.” One of the clearest examples of how the PTS dimension to things could get absurd is in the following. I think one day, relatively late in my time at PH, I was trying to find out how much more time, or what my next time was, but I asked it of an HR staffer. (I can’t remember, exactly, if my time was extended weeks at a time, as sometimes happens in these arrangements, but that might have been the case.) As was often my practice in going about to different relevant people on my feet, at this point I checked in with the Human Resources department at PH, which PTS and the other temp agencies had their usual direct dealings with. (I think it was rare that any of the temp agencies phoned in to, or were called by, anyone [among the hands-on workers in the literature project] within the likes of the studio itself.)

HR departments, as you might know, are an area with their own quirks, adherents, detractors, etc.; the Dilbert cartoon with its character Catbert is a good rallying point for those of us who never really warmed to HR departments. I also remember Sheila Buff, the teacher-of-sorts at the Editorial Freelancers Association whom I mentioned in Part 4, saying to us that as freelance editors, “Don’t send your resumes [or other tries at getting work] to HR departments [at publishing companies]. Human Resources is the home of the asshole.” This is one of the grand quotes that pretty much squares with my ~36-year work experience.

In this particular story, the capacity of HR to be asshole-ish doesn’t quite apply. There was a Kathryn Santers, I think her name (and spelling) was, who was the main HR person I dealt with at PH. She was very nice, youngish (no older than 35, perhaps), and professional within the standards of HR people. She was also the main contact for Eric, at PTS, I think.

So I checked with her asking what my next expected time (days? Weeks? Don’t remember) to work was. She said she’d get back to me.

At some later point, I found I’d gotten a call at home from PTS. I don’t recall how I found this out. In those days, I was able to check in at my answering machine at home to see if there were messages (and I often did this from pay phones, including at PH—those were the days). Perhaps someone at PH (whose number for emergency reasons I’d given my mother) told me I’d gotten a call at home, and I should call there to get the message.

Anyway, I found that PTS had called my home number to leave the answer to the question I’d given to Kathryn Santers.

Why hadn’t Kathryn come to me and spoken in person? OK, so maybe she felt PTS was my employer; therefore they should tell me. Well, my next question: Why had they called my home number instead of where they should have known where I was, at PH?

That was how cumbersome and ludicrous the arrangement with PTS could be.

Worse would happen, not least on a moral level, when my time with PH finally ended in June 1998 (as it happened, for a few years).

##

The worst bit of PTS’s actual fumbling—instead of the pretentious relationship I’ve just indicated—was when a paycheck of theirs to me seemed lost in the mail. I contacted them about it, and they told me they were not responsible for paychecks once they were mailed out. I think they were amenable to cutting another paycheck and putting a stop on the earlier one, but they said they would deduct the cost of the stop from my paycheck. (I think this is what prompted Rebecca Myers to refer to them as “shysters,” as I mentioned in Part 3.) But as it happened, my check arrived after all—about 12 days late, or something like that.


A glance at the home stretch

When we get to the home stretch of this story—and if you’re smart, you’ll realize that these gigs are never just about doing precious editorial work on the splendid books, but a whole ton of business-related stuff (off-color or not)—I hope to shape it, summarily, around the following:

* The first three or four months I was involved, from July to about early October 1997, we three proofreaders (Penny, Rebecca, and I) were doing basically what was termed proofreading there, of pages of the student editions (“SEs”) of the textbooks.

* The deadlines for the student editions pieced out this way: grade nine and grade 11 student editions out first (in fact, the grade nine book was in our hands by the end of the year [1997], and that is how I got a copy); and grades 10 and 12 later (one or both would be done in 1998, and in a production process that continued after I left in January 1998, as I recall).

Sidebar—fluky copyright dates. By the way, Prentice Hall had a weird practice I’ve never seen anywhere else, though apparently other educational publishers have done this too. Copyright, as you might know, when you register and get assigned a date, is a sort of legal process; it includes a feature of both literally and figuratively getting a date stamped on a document by a “court” (in fact, a mailed-in application gets date-stamped). There is a specific set of criteria in a copyright application asking about the date the work was finished, etc. Most essentially, the copyright date is when the work was finished, as stated on an application and sent to the U.S. Copyright Office. If you finish in late December and the application says December and the form isn’t logged into the Copyright Office until early January, technically the copyright date is whatever year December was in. (In my experience, sometimes a magazine, where cover date is important sales-wise, would put a copyright date of, say, 2015, when it went to print and was on the newsstands in January 2015 even though the editorial content was finished in December 2014. This is an innocuous deviation.)

The essence of the copyright date should be clear. But what did PH do? It used the copyright dates as a marketing tool, and its marketing materials would boast about a book having a “19xx copyright date!”—as if the fresher the better—even if the book had been completed and printed in an earlier year. Well, the PH School literature books all had 1999 copyright dates, for marketing reasons. But the grade nine book was finished, first printed up, in 1997. My copy has a 1999 copyright date, but was available in 1997. The other literature books, even if they were finished in 1998, have copyright dates of 1999.

And it’s not like PH had no way to understand how the copyright process went. I remember seeing copyright applications—such as I’d used over years—on a clerk’s desk in the studio section of the PH School division. (The clerk couldn’t have made the administrative decision to use alleged copyright dates as marketing gimmicks.)

* By October, the teacher’s editions (“TEs”) were being prepared. These were bigger (page-size-wise) books, with the relevant SE page inset on the TE pages, and marginalia the only new content being made, to fit around the SE page. When Mike was brought in in about October [update 7/7/15: actually, he came on in early December 1997; more info to come in Part 10], he with us other proofreaders was mainly focused on supposed copy editing we were doing of TE content written by staffers; this copy editing involved a little more creative (or judgmental) latitude than we had used as proofreaders (and in this later period I think some regular proofreading of SE pages was still going on, also).

Mike, who had some stature as a young academic, seemed (in retrospect) tapped specially for his input for the TE copy, though all of us proofreaders did some specifically TE work and we were effectively peers in this regard. Since he was not used to the ton of SE work the rest of us proofreaders had previously done, he was coming in at a bit of a disadvantage. (The two women, Penny and Rebecca, had a bit of an ironic viewpoint toward him, as if he was something of an outsider, which in a way was fair enough; their alienation from him, such as it was, was also different from their alienation from me, such as it was.)

But he sidled up to the heavy demands, and a future entry or two will hopefully tell how this happened. He would consistently bridle a bit (if with some humor) against the heavy demands and the quirks of how we freelance proofreaders were expected to be partners in this process.

##

Well beyond this later story, which ends when Mike and I were released in January 1998, there will be the comparatively subdued (and lower-content) aftermath, with my work at PH in spring 1998. And in this latter phase, the way Christina B., of the Production Editing department at PH School, ended my time under her in June 1998, also seemed a good time for me to end my time with PTS. (More to be researched on this; but what I recall will give a punch at the end of my PH story.)

I eventually found, several years later, that Prime Time Staffing had moved to Bridgewater, N.J., where its principal owner was some female I’d never heard of before. (Tony P., a fellow freelance worker I crossed paths with many times in work situations from 2002 through about 2006, and certainly with whom I did lots of e-mail correspondence from 2002 to about 2011, crossed paths with PTS at some point, as I recall. I think I tried to tell him what I usefully or relevantly could about PTS as background info; and I think they called him with some work opportunity, but it may have been near their location in central New Jersey. He was well versed in working for temp agencies, and possibly he never worked for PTS because of the likely location of their gigs, but I think he could appreciate whatever I’d told him of how they’d been sleazy in 1997-98.)


I found it droll that Eric and whoever else I knew from its Ridgewood incarnation had apparently gone from PTS, and someone new would carry on the tradition of trying to milk the corporate cow.